Simulation – Determining Resources Needed to Maintain High Service Levels
Analista simulation modeling software was able to determine what was needed to maintain standards and determine the resourcing requirements in putting a new process in place. Stannic, a division of the Standard Bank Group was involved in a repositioning exercise. The plan would result in sales staff becoming more mobile, using new technology rather than branch premises as their base and it was necessary to determine whether the proposed processes would work and what resources would be needed to maintain high customer service levels.
Stannic used a flowcharting system called Cool Biz to capture process flow and corresponding information and a Systems Modelling Corporation’s BP$im®, simulation software for mapping and analyzing business processes ensuring that the proposed changes would have the desired effect of improving customer service in a more cost effective manner. Read more on Simulation Modelling Success Stories.
Filed under: Business Software,Miscellaneous,Software,Technology
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